Today is just my bad luck. My friend and I chose to have lunch at Kenny Roger KL Sentral due to the gloommy weather. It was full when I reached there and I found out that Kenny Roger customer will sit at table with red chair, next to Secret Recipe. One glance I noticed the whole place was full. I managed to get a seat after a group finished their lunch. It was 1.15pm, I was siting facing the clock Kenny Roger design. My friend joined me shortly.
At 1.20pm, the waitress took our order. While chatting away, our muffin and ice lemon tea arrived at 1.40pm. By that time, I noticed some guests already finished their lunch and leaving. We were still waiting for our lunch, nothing special but just the usual quarter chicken with 3 side dishes. By 1.50pm, I asked another waitress about our meal and told her tat we waited half an hour already She returned to the counter to ask for table 14's order. By then, there's only few customers left and the restaurant next door was almost empty. The customer behind me and next to me that came leter already eaten their lunch and left. We were still waiting for our lunch and we only have 1 hour lunch time. I think Kenny Roger should take note on that because they only get good business during lunch time. By 2pm, I walk up to the counter and cancel our order after informing her we waited 40 minutes. I told the cashier that I wil pay what we ate, 2 glass of ice lemon tea and 2 muffin. Then the supervisor said we don't have to pay and apologise and thank us. What's the point? My lunch time was over and I haven't eat. We were hungry. I won't go back there again. They received my worst review and services.
Then we walked to McD and noticed the long queue. Nope, I don't want to wait anymore. So we went to KFC and the queue wasn't long. We survey the cashier's speed in handling customer and food before we chose our lane. I waitd less than 5 minutes and it's our turn. We get our food to go in 5-8 minutes. That's what I call service. However, be caution if you fo KFC KL Sentral because some of the staff there are as slow as a snail. Pick your waitress or waiter before you queue.
hey.
ReplyDeletedon't get mad over that matter. it happens to every one of us.
there is one time me and a friend wanted to catch a quick meal at pizza hut and we have to wait for almost 45 minutes for our food to arrive.
the restaurant was not even pack to begin with. i bet the crews are just either lousy or they are all newbies. anyway, i don't get mad over such matter (maybe because the both of us are not in any hurry, perhaps?) but we do still think that it is unfair for us to feel almost 'left out' when people that came much later after us got their food and left.
haih... typical day in malaysia i think.